Privacy
Policy for Pickleball Passport
Effective
Date: January 1,
2026
Last Updated: January 1, 2026
1.
Introduction
Welcome to
Pickleball Passport ("we," "our," or "us"). We
respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you use our mobile application ("App") and related
services (collectively, the "Services").
By using
Pickleball Passport, you agree to the collection and use of information in
accordance with this Privacy Policy. If you do not agree with this policy,
please do not use our Services.
2.
Information We Collect
2.1
Information You Provide Directly
Account
Information:
- Email
address
- First
name
- Last
name
- Username
- Password
(encrypted)
- Profile
photo (optional)
- Bio/description
(optional)
- Location
(city, state, country - optional)
Premium
Version Social Media Information:
- Social
media profile links (optional, Premium users only)
- Social
media account connections (if you choose to link in Premium version)
Court
Check-In Information:
- Court
ratings and reviews
- Photos
you upload (captured via device camera with your permission)
- Date and
time of check-ins
- Comments
and notes
- Tags and
preferences
Social
Information:
- Friends/followers
lists
- Comments
on other users' check-ins
- Messages
sent through the App
Payment
Information:
- When you
subscribe to Premium features, payment information is processed by our
third-party payment processor (RevenueCat/Stripe). We do not store your
full credit card details on our servers.
2.2
Information Collected Automatically
Location
Information:
- GPS
coordinates when you check in at a court (with your permission)
- General
location data for finding nearby courts
- You can
disable location services at any time through your device settings
Device
Information:
- Device
type and model
- Operating
system and version
- Unique
device identifiers
- Mobile
network information
- App
version
- IP
address
Camera
Access:
- We
request access to your device camera to allow you to take photos of courts
- Photos
are only captured and uploaded with your explicit action
- You can
disable camera access at any time through your device settings
Usage
Information:
- Courts
you visit
- Features
you use
- Time
spent in the App
- Search
queries
- Interaction
with other users
- Achievement
progress
- App
crashes and errors
Analytics
Information:
- We use
Google Analytics to understand how users interact with our App
- This
includes page views, session duration, user demographics (age range,
general location)
- Google
Analytics may use cookies and similar technologies
- You can
opt-out of Google Analytics by installing the Google Analytics Opt-out
Browser Add-on
2.3
Information from Third Parties
Social
Media (Premium Version Only):
- If you
connect your social media accounts in the Premium version, we may receive
profile information such as your name, email, and profile links
Other
Users:
- Information
about you from other users, such as when they tag you in photos or mention
you in comments
3.
How We Use Your Information
We use the
collected information for the following purposes:
3.1
Core Service Functionality
- Create
and manage your account
- Process
court check-ins and track your visits
- Display
your personal statistics and achievements
- Show
nearby courts based on your location
- Enable
social features (following, commenting, liking)
- Provide
customer support
- Store
and display photos you upload
3.2
Personalization
- Customize
your experience
- Recommend
courts based on your preferences
- Show
relevant achievements and milestones
- Personalize
content in your activity feed
3.3
Communication
- Send you
service-related notifications through push notifications
- Respond
to your inquiries and support requests via email or phone
- Send
push notifications about achievements, friend activity, and app updates
(with your permission)
- Note:
We do not send marketing emails to users
3.4
Analytics and Improvement
- Analyze
usage patterns to improve the App using Google Analytics
- Understand
which features are most popular
- Debug
technical issues and crashes
- Conduct
research and development
- Create
anonymous, aggregated statistics
3.5
Advertising and Remarketing
- We use
remarketing services to advertise our business to users who have
previously visited our App
- Remarketing
may display our ads to you on other websites and apps you visit
- We use
Google Ads and similar services for remarketing campaigns
- You can
opt-out of remarketing through your device ad settings or by visiting the
Network Advertising Initiative opt-out page
3.6
Safety and Security
- Verify
your identity
- Detect
and prevent fraud and abuse
- Enforce
our Terms of Service
- Comply
with legal obligations
- Protect
the rights and safety of our users
3.7
Legal Compliance
- Comply
with applicable laws and regulations
- Respond
to legal requests and prevent harm
4.
How We Share Your Information
4.1
Public Information
The
following information is publicly visible to other users by default:
- Your
username and display name
- Your
first and last name (you can control visibility in settings)
- Profile
photo and bio
- Courts
you have visited (unless you mark check-ins as private)
- Your
ratings and reviews
- Photos
you upload to courts
- Your
achievements and statistics
- Your
followers and following lists (you can make these private in settings)
You can
control the visibility of certain information through your privacy settings.
4.2
With Other Users
When you
interact socially on the App:
- Your
check-ins may appear in your followers' activity feeds
- Your
comments and likes are visible to users who can see the original content
- Users
can see if you follow them
4.3
With Service Providers
We share
information with third-party service providers who help us operate the App:
- Cloud
hosting: Firebase/Google
Cloud Platform (data storage)
- Analytics: Google Analytics
- Payment
processing:
RevenueCat, Stripe
- Crash
reporting:
Firebase Crashlytics, Sentry
- Push
notifications:
Firebase Cloud Messaging
- Maps: Google Maps Platform
- Remarketing
services: Google
Ads, Facebook Ads (for showing you our advertisements)
These
providers are contractually obligated to protect your information and use it
only for the services they provide to us.
4.4
With Business Partners
- With
your consent, we may share information with pickleball equipment brands,
court operators, or tournament organizers for promotional purposes
- We may
share aggregated, anonymized data about court usage with facility
operators and municipalities
4.5
For Legal Reasons
We may
disclose your information if required to do so by law or in response to:
- Legal
process (subpoenas, court orders)
- Government
or regulatory requests
- Requests
from law enforcement
- Protection
of our rights, property, or safety
- Prevention
of fraud or illegal activity
- Emergency
situations involving danger to persons
4.6
Business Transfers
If
Pickleball Passport is involved in a merger, acquisition, bankruptcy, or sale
of assets, your information may be transferred as part of that transaction. We
will notify you of any such change and any choices you may have.
4.7
With Your Consent
We may
share your information for other purposes with your explicit consent.
4.8
What We Do NOT Do
- We do
not display third-party advertisements in the App
- We do
not sell your personal information to third parties
- We do
not send marketing emails
(only service-related communications)
5.
Your Privacy Rights and Choices
5.1
Access and Update
You can
access and update your personal information at any time through:
5.2
Delete Your Account
You can
delete your account at any time through:
When you
delete your account:
- Your
profile and personal data will be permanently deleted within 30 days
- Your
check-ins and reviews may remain visible but will be anonymized
- Some
information may be retained for legal compliance purposes
5.3
Control Location Sharing
You can
control location access through:
- iOS:
Settings > Privacy > Location Services > Pickleball Passport
- Android:
Settings > Apps > Pickleball Passport > Permissions > Location
You can
choose:
- Allow
always
- Allow only
while using the app
- Don't
allow
5.4
Control Camera Access
You can
control camera access through:
- iOS:
Settings > Privacy > Camera > Pickleball Passport
- Android:
Settings > Apps > Pickleball Passport > Permissions > Camera
5.5
Manage Communications
You can
control notifications:
- Push
notifications: App Settings > Notifications
- Service-related
push notifications are essential to the App experience
5.6
Privacy Settings
Control
who can see your information:
- Make
your profile public or private
- Show or
hide your first and last name publicly
- Hide
your followers/following lists
- Mark
individual check-ins as private
- Control
who can comment on your posts
- Disable
social features entirely
5.7
Opt-Out of Remarketing
You can
opt-out of remarketing advertisements:
5.8
Opt-Out of Google Analytics
You can
opt-out of Google Analytics tracking:
- Install
the Google Analytics Opt-out Browser Add-on
- Adjust
your in-app analytics preferences (if available)
5.9
Data Portability
You can
request a copy of your data:
- Account
Settings > Export My Data (Premium feature)
- Contact
us at pickleballpassport@email.com
or +1 (917) 740-1296
- We will
provide your data in a machine-readable format within 30 days
5.10
Additional Rights for EU/UK Users (GDPR)
If you are
in the European Union or United Kingdom, you have additional rights:
- Right
to access:
Request confirmation of what data we process
- Right
to rectification:
Correct inaccurate data
- Right
to erasure:
Request deletion of your data ("right to be forgotten")
- Right
to restriction:
Limit how we use your data
- Right
to data portability:
Receive your data in a portable format
- Right
to object: Object
to processing of your data
- Right
to withdraw consent:
Withdraw consent for data processing
- Right
to lodge a complaint:
File a complaint with your local data protection authority
Contact us
at pickleballpassport@email.com
to exercise these rights.
5.11
Additional Rights for California Users (CCPA/CPRA)
If you are
a California resident, you have the right to:
- Know: What personal information we
collect, use, disclose, and sell
- Access: Request a copy of your
personal information
- Delete: Request deletion of your
personal information
- Opt-out: Opt-out of the sale of
personal information (we do not sell personal information)
- Non-discrimination: Not be discriminated against
for exercising your rights
To exercise
these rights, contact us at pickleballpassport@email.com
or call +1 (917) 740-1296.
We will
verify your identity before processing requests. You may designate an
authorized agent to make requests on your behalf.
6.
Data Retention
We retain
your information for as long as necessary to provide our Services and for
legitimate business purposes:
- Account
data: Until
you delete your account, plus 30 days
- Check-in
data: Until
you delete your account (anonymized check-ins may persist to maintain
court database integrity)
- Photos: Until you delete them or
delete your account
- Payment
data:
Retained by payment processors per their policies and legal requirements
- Analytics
data:
Aggregated data retained indefinitely
- Legal
compliance:
Some data may be retained longer to comply with legal obligations
7.
Data Security
We
implement appropriate technical and organizational measures to protect your information:
Security
Measures:
- Encryption
in transit (HTTPS/TLS)
- Encryption
at rest for sensitive data
- Secure
authentication (password hashing)
- Regular
security audits
- Access
controls and authentication
- Secure
cloud infrastructure (Firebase/Google Cloud)
- Regular
backups
- Security
monitoring and incident response
However,
no method of transmission over the internet or electronic storage is 100%
secure. While we strive to protect your information, we cannot guarantee
absolute security.
8.
Children's Privacy
Pickleball
Passport is not intended for children under 13 years of age. We do not
knowingly collect personal information from children under 13.
If you are
a parent or guardian and believe your child under 13 has provided us with
personal information, please contact us immediately at pickleballpassport@email.com or
+1 (917) 740-1296. We will delete such information from our systems promptly.
Age
Verification:
- Users
must confirm they are 13 years or older during account creation
- We
reserve the right to request age verification
- Accounts
found to belong to users under 13 will be terminated
9.
International Data Transfers
Pickleball
Passport is based in the United States. If you access our Services from outside
the U.S., your information may be transferred to, stored, and processed in the
U.S. or other countries where our service providers operate.
These
countries may have different data protection laws than your country. By using
our Services, you consent to the transfer of your information to the U.S. and
other countries.
For EU/UK
users, we use appropriate safeguards such as:
- Standard
Contractual Clauses approved by the European Commission
- Adequacy
decisions
- Other
legally approved transfer mechanisms
10.
Third-Party Links and Services
The App
may contain links to third-party websites, services, or integrations that are
not operated by us. We are not responsible for the privacy practices of these
third parties.
Third-party
services we integrate with:
- Google
Maps (for map display)
- Google
Analytics (for usage analytics)
- Social
media platforms (Premium users only, if you choose to connect)
- Payment
processors (for Premium subscriptions)
- Remarketing
services (Google Ads, Facebook Ads)
We
encourage you to review the privacy policies of any third-party services you
access through our App.
11.
Changes to This Privacy Policy
We may
update this Privacy Policy from time to time to reflect changes in our
practices or for legal, operational, or regulatory reasons.
When we
make changes:
- We will
update the "Last Updated" date at the top
- We will
notify you through the App or via push notification for material changes
- Continued
use of the Services after changes constitutes acceptance
We
encourage you to review this Privacy Policy periodically.
12.
Contact Us
If you
have questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
Email: pickleballpassport@email.com
Phone: +1 (917) 740-1296
Mail:
Pickleball Passport, Inc.
1625 Emmons Ave
Brooklyn, NY 11235
United States
Data
Protection Officer (for EU/UK inquiries): pickleballpassport@email.com
Response
Time: We aim to
respond to all inquiries within 30 days.
13.
Specific Provisions by Jurisdiction
13.1
California Residents
California
Shine the Light Law:
California residents may request information about our disclosure of personal
information to third parties for direct marketing purposes. We do not share
personal information with third parties for their direct marketing purposes.
Do Not
Track Signals:
We do not currently respond to "Do Not Track" signals from browsers.
13.2
Nevada Residents
Nevada
residents have the right to opt-out of the sale of certain personal
information. We do not sell personal information as defined under Nevada law.
13.3
European Union / United Kingdom Residents
Legal
Basis for Processing:
We process your personal data under the following legal bases:
- Contract: To fulfill our contract with
you (provide Services)
- Consent: When you give explicit
consent (e.g., location access, camera access, remarketing)
- Legitimate
interests:
For analytics, fraud prevention, and service improvement
- Legal
obligation:
To comply with applicable laws
Data
Controller:
Pickleball Passport, Inc. is the data controller for personal information
collected through the Services.
EU
Representative:
[To be appointed if needed based on user base]
13.4
Australian Residents
We comply
with the Australian Privacy Principles under the Privacy Act 1988. Australian
residents can contact us at pickleballpassport@email.com
to exercise their rights or file a complaint with the Office of the Australian
Information Commissioner.
14.
Additional Information
14.1
Automated Decision-Making
We may use
automated processes to personalize your experience (e.g., court
recommendations, achievement suggestions). These decisions do not have
significant legal effects. You can request human review of automated decisions
by contacting us.
14.2
Anonymous and Aggregated Data
We may
create anonymous, aggregated data from your personal information by removing
identifiers. We may use and share this aggregated data for any purpose,
including:
- Research
and analysis
- Improving
our Services
- Sharing
with court operators and municipalities
- Publishing
industry insights
This data
cannot be used to identify you personally.
14.3
Court Database
Information
about courts (location, amenities, ratings) is publicly available and
contributed by our user community. By adding or editing court information, you
acknowledge this information will be publicly visible.
14.4
Camera and Photo Storage
- We only
access your camera when you actively choose to take a photo
- Photos
are stored on our secure servers and associated with your account
- You can
delete photos at any time
- Photos
you upload to courts may remain visible even after deletion to maintain
database integrity, but will be disassociated from your account
14.5
Google Analytics
We use
Google Analytics to help us understand how users interact with our App. Google
Analytics collects information such as:
- How
often users visit the App
- What features
they use
- How long
they spend in the App
- General
demographic information
Google
Analytics uses cookies and may combine the information collected with
information from other Google services. For more information on how Google uses
data, visit: www.google.com/policies/privacy/partners/
Consent
By using
Pickleball Passport, you acknowledge that you have read and understood this
Privacy Policy and consent to the collection, use, and disclosure of your
information as described herein.
For
users in jurisdictions requiring explicit consent:
By clicking "I Agree" during account creation or continuing to use
the Services after being notified of changes, you provide your explicit consent
to this Privacy Policy.
Thank
you for trusting Pickleball Passport with your information. We are committed to
protecting your privacy while helping you stamp your pickleball journey!
This
Privacy Policy was last updated on January 1, 2026. Please check back regularly
for updates.